Questions & Answers

Find answers to the most common questions about bookings,
payment methods and cancellation policies so you can
plan your next adventure without worry.

ABOUT FREE WALKING TOURS

What is the duration of the free walking tours?

Each tour lasts approximately 3 and a half hours. However, we recommend that you check the duration of the tour you are interested in on our website.

Are the «free tours» free?

Our “Free Walking” tours are tip-based, and the minimum tip is $10 per person. Our guides strive to provide you with an enriching and entertaining experience, sharing their deep knowledge of the history and culture of Bogotá. Your tip is a way to recognize their dedication and effort. If you feel especially satisfied with the experience, we encourage you to consider tipping more generously, as this allows our guides to continue providing high-quality tours and keeps this valuable service alive.

Is it necessary to make a reservation in advance to join the tour?

Yes, it is necessary to make a reservation in advance. After your reservation through our website, you can join the tour at the meeting point.

Is a minimum number of participants needed to take the tour?

This activity requires a minimum of 6 participants. If this number is not reached, we will contact you at least 2 hours before to offer you different alternatives.

What is the cancellation policy for “free tours”?

We do not require a credit card to reserve, but if you do not cancel and do not attend the tour, it will not be possible to accept a new reservation from you. You can cancel the reservation up to 6 hours before. Why are we doing this? People who reserve and do not attend are taking up places that other people could enjoy.

How many participants are there usually in the group?

We generally maintain groups of up to 18 people. Our guides have the ability to create welcoming groups where everyone feels committed and cared for.

What type of tastings are offered on the food tour?

During the tour, you will have the opportunity to try a variety of Colombian delicacies, such as local fruits, empanadas, arepas, typical sweets, and traditional dishes from the Colombian Llano.

What recommendation do you have for the historical-gastronomic tour in terms of prior preparation?

For the historical-gastronomic tour, we recommend you come with an empty stomach, so you can enjoy everything there is to eat. There are many tastings along the tour.

How much money should I bring to the historical-gastronomic tour?

At all the stops we will show you the meals and prices and you decide what to eat and what to share. If you decide to try all the tastings, you will spend about 10 US dollars (about 50 thousand Colombian pesos) between all the meals. Remember that payment in all restaurants and places is made in local currency and, in most places, in cash.

Is the cost of tickets to attractions included?

The tour may include optional purchases at the local market or at the restaurants we visit, so it is important to take additional expenses into account.

Are there options available for vegetarians?

Yes, we offer options adapted to vegetarians. Please communicate your dietary restrictions to the guide at the beginning of the tour, and we will do our best to accommodate your needs.

What is the weather like in Bogotá and what should I bring for the tour?

Bogotá has a temperate climate, so we recommend wearing comfortable and warm clothing, as temperatures can be cool, especially in the morning. Rains are unexpected, so we recommend bringing an umbrella or poncho.

Are tours offered in different languages ​​besides English and Spanish?

Currently, we offer tours in English and Spanish. However, we can organize tours in other languages ​​upon request if you have a large group or specific language needs.

Are there options for children on this tour?

Yes, all our tours are suitable for families with children. The guides make the tour interesting for all ages.

Are credit card payments accepted?

At some points along the route they accept card payments and at others they do not, because the price of the tasting is very low. That’s why we recommend you bring cash (Colombian pesos). Regarding the tip for the guide, yes, we accept electronic payments and credit cards for those who wish to pay conveniently.

What is the cancellation policy in case of bad weather or unforeseen events?

In the event of adverse weather conditions or unforeseen events, our team will contact you to reschedule the tour or provide alternative options.

Can I join the tour if I have reduced mobility or special needs?

The route is on foot and some streets are cobbled. If you inform us in advance, we will do our best to accommodate people with reduced mobility or special needs. Please let us know in advance so we can provide you with a comfortable experience.

Are the guides local and do they know the history and culture of Bogotá well?

Yes, our guides are local and highly trained in the history and culture of Bogotá. They will share their deep knowledge with you during the tour.

How do I contact VE Mundo if I have more questions?

You can contact us through this website by clicking on the WhatsApp button or in the contact section. Our telephone number is +57 324 248 36 61. Email: contact @ vemundotour.com

ABOUT PRIVATE TOURS

What are the advantages of booking a private tour?

Advantages include the flexibility to customize the itinerary to your interests, the privacy of enjoying the tour with just your group, and personalized attention from a tour guide.

How much does a private tour cost?

The cost of a private tour may vary depending on the length of the tour, group size, and activities included. We will provide you with a personalized quote once you contact us with your preferences.

Can I choose the date and time of the private tour?

Yes, you can choose the date and time that best suits your schedule. We will work with you to find the best option available.

How can I book a private tour?

You can book a private tour by contacting us directly through our website, by email or by phone. We will contact you to coordinate the details once we receive your request.

What languages ​​are available for private tours?

We offer private tours in Spanish, English and other languages ​​upon request. Please communicate your language preferences when booking and we will do our best to accommodate you.

Is there a minimum or maximum group size for private tours?

There is no minimum group size for private tours, but special small group rates may apply. For large groups, we recommend contacting us in advance to ensure availability.

What is the cancellation policy for private tours?

Our cancellation policy varies depending on the type of tour and specific circumstances. We will provide you with detailed information about the cancellation policy at the time of booking.

ABOUT PAYMENTS

What payment methods do you accept?

We accept payments in cash, bank transfers and credit/debit cards.

Is it safe to make online payments through your website?

Yes, our website has robust security measures in place to protect our customers’ financial information during online transactions.

Can I pay in installments?

Yes, we offer the option to pay in installments for some of our tours. Contact our reservations team to learn more about available financing options.

When do I have to make full payment for my reservation?

Full payment must be made before the start of the tour. The payment deadline may vary depending on the type of tour and booking policies.

Is there any additional charge for paying by credit card?

Yes, there are additional charges for paying by credit card (4%).

Can I cancel my reservation and get a refund?

Our cancellation policies vary depending on the tour and how far in advance the cancellation is made. We recommend that you review our cancellation policies before making your reservation for specific details.

How can I get a receipt for my payment?

Once payment is completed, you will receive a receipt via email that will serve as proof of your transaction. If you require an additional receipt, please do not hesitate to contact our customer service team.